Thank you for shopping with Gavin Routes. We strive to ensure that you are completely satisfied with your purchase. If you need to return an item or request a refund, please review our policy below to understand the process, eligibility, and guidelines.

1. Eligibility for Returns

• Return Window:
  You may return most items within 30 days of the delivery date for a refund or exchange. Items returned after 30 days will not be eligible for a refund, but may be eligible for an exchange at our discretion.
• Condition of Items:
  To be eligible for a return, items must be in their original, unused condition with all tags, packaging, and accessories intact. Items that are damaged, altered, or used will not be accepted for return.
• Non-Returnable Items:
  Certain items, such as personalized products, final sale items, or items explicitly marked as non-returnable at the time of purchase, cannot be returned or refunded. Please review the product description carefully before purchasing.

2. Return Process

• Initiate a Return:
  To begin the return process, please contact our Customer Support team at [email protected] with your order number and the reason for your return. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item(s).
• Packaging and Shipping:
  Once you receive the RMA number, securely package the item(s) in the original packaging, including all accessories, manuals, and documentation. Clearly write the RMA number on the outside of the package.
  Note: Customers are responsible for the return shipping costs unless the return is due to an error on our part or a defective product.
• Return Shipping Address:
  Please send your return to the following address (or the address provided by our Customer Support team):
  Gavin Routes Returns Department
  [email protected]

3. Refunds

• Processing Time:
  Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed via cash within 7-10 business days.
• Partial Refunds:
  In some cases, only a partial refund may be granted (if the item is not in its original condition, is damaged, or missing parts for reasons not due to our error).
• Restocking Fees:
  We do not charge a restocking fee on returned items unless the item is returned in a condition that is not sellable, in which case, a fee may be applied.

4. Exchanges

• Exchange Process:
  If you would like to exchange an item for a different size, color, or model, please contact our Customer Support team with your order number and exchange request. Exchanges are subject to product availability and may require the return of the original item.
• Shipping for Exchanges:
  You are responsible for any shipping charges associated with returning the original item. Once the original item is received and approved, we will ship the replacement item at no additional cost if it is available.

5. Damaged or Defective Items

• Inspection Upon Receipt:
  Please inspect your order upon delivery. If you receive a damaged or defective item, contact us immediately at [email protected] with your order number and a description of the issue, including photographs if possible.
• Resolution:
  For items that are damaged or defective upon arrival, we will offer a replacement, repair, or refund, as applicable, at no additional cost to you.

6. Questions and Assistance

If you have any questions regarding our Return and Refund Policy or need further assistance, please contact our Customer Support team:[email protected]