Thank you for choosing Gavin Routes for your travel, camping, and outdoor adventure needs. We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for detailed information regarding order processing, shipping methods, costs, and delivery timelines.

1. Order Processing

• Processing Time:
  Orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or holidays will begin processing on the next business day.
• Order Confirmation:
  Once your order is processed, you will receive an email confirmation with your order details and tracking information (if applicable).

2. Shipping Methods and Costs

• Standard Shipping:
  Our standard shipping option is available to most locations. Delivery times typically range from 5-7 business days depending on your location. Shipping costs are calculated at checkout based on your order weight, dimensions, and destination.
• Expedited Shipping:
  For faster delivery, you may select our expedited shipping option during checkout. Expedited shipping generally delivers within 2-3 business days. Additional charges will apply based on the chosen service and destination.
• Flat-Rate Shipping:
  For certain items or promotional periods, flat-rate shipping may be offered. Details will be provided during checkout.

3. Shipping Locations

• Domestic Shipping:
  We currently ship to all addresses within Country. Delivery times and shipping costs will vary based on your specific location.
• International Shipping:
  International shipping is available to select countries. Please note that international orders may be subject to customs fees, import duties, and taxes of the destination country. These charges are the responsibility of the recipient. Estimated delivery times for international orders range from 7-21 business days, depending on the destination and local customs processing.

4. Order Tracking

• Tracking Information:
  Once your order ships, you will receive a shipping confirmation email with a tracking number and a link to track your package. You can also check your order status by logging into your Gavin Routes account.
• Delayed Tracking Updates:
  Please allow 24-48 hours for tracking information to be updated in the carrier’s system.

5. Shipping Delays and Issues

• Delays:
  While we strive to meet the estimated delivery times, delays may occur due to unforeseen circumstances such as weather, carrier delays, or high order volumes. We appreciate your patience during such times.
• Missing or Damaged Packages:
  If your package is lost or arrives damaged, please contact us immediately at [insert contact email] with your order number and details of the issue. We will work with the carrier to resolve the issue or arrange a replacement or refund as appropriate.

6. Address Accuracy

• Correct Shipping Address:
  Please ensure that all shipping details are accurate at the time of purchase. Gavin Routes cannot be held responsible for orders delivered to an incorrect address provided by the customer. If an order is returned due to an incorrect address, additional shipping charges may apply for reshipment.

7. Contact Us

If you have any questions or concerns regarding your order or our shipping policy, please contact our customer service team at:[email protected]